This.Care.Policy is our new promise to ensure your needs are entirely met as a customer. It is a renewed spirit of customer care that promises to better serve you, earn your loyalty and keep you satisfied, because you deserve it.

We desire to be the leading automotive company, and that starts with being in the hearts of our customers. To do this, we have resolved to stand out in the way we deliver our service to you.

In this regard, we have developed a CARE Policy to ensure all your needs are taken care of from the moment you walk into CFAO and even after you leave. Our policy underlines our desire to be closer to you through excellent service.

This page explains our CARE Policy, which is captured in 5 commitments, aimed at making your experience with CFAO a better one. This policy applies to all our brands and services you make contact with, so you can expect a different kind of customer experience whenever you come to CFAO.

CFAO, a step beyond customer care.

Paulo Fernandes,
Managing Director.

OUR 5 COMMITMENTS